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[\/vc_column_text][vc_column_text css=”.vc_custom_1527727702778″]\u00a0<\/strong><\/p>\n Returns and Exchanges<\/strong><\/p>\n We hope you will be happy with your piece of jewellery or silversmithing from Shimara Carlow, however if you are not fully satisfied please contact<\/a> Shimara within 14 days of receiving your order.<\/p>\n To be eligible for a refund or exchange items must be returned in perfect condition, unworn and with original packaging within 28 days of receiving your order. All returns are at the customers own risk and return postage is at the expense of the customer. We recommend you use a registered insured delivery service.<\/p>\n We cannot accept returns on any personalised or bespoke orders so please take extra care when ordering and commissioning these pieces. \u00a0It is the responsibility of the customer to ensure the correct finger size when ordering rings.<\/p>\n Please send items for return to: <\/p>\n Late and Lost Deliveries<\/strong><\/p>\n If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with Australia Post. \u00a0Shimara Carlow cannot be held responsible for goods that are lost or delayed in transit.<\/p>\n Purchases exempt from both the refund and exchange policies, unless they are structurally faulty are: <\/p>\n Pricing and Payment<\/strong><\/p>\n All the prices are shown in AUD. \u00a0Goods are charged at the price stated on the date the customer places the order and are inclusive of GST. \u00a0\u00a0Prices are correct at time of publication. \u00a0International customers will be liable for any import duties and taxes in the usual way.<\/p>\n All transactions are handled by a secure online\u00a0independent payment service provider.\u00a0Payment can also be made by online bank transfers. Please\u00a0contact\u00a0<\/a>Shimara if you would like to pay by this method.<\/p>\n <\/p>\n Descriptions<\/strong><\/p>\n Stated sizes are accurate within reason. Variations may occur due to the handmade nature of the goods. Colours may vary from illustrations due to variations in computer monitors.<\/p>\n <\/p>\n Privacy Policy<\/strong><\/p>\n At Shimara Carlow we will never distribute your personal information to anyone else.<\/p>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/h4>\n
\nShimara Carlow\u00a0\u00a0 PO Box 2166 Spotswood Vic 3015 Australia<\/p>\n
\n– Bespoke pieces
\n–\u00a0Customised pieces (pieces that have been altered from their original design shown online.)<\/p>\n